Strategic business operations and customer success leader with 20+ years driving organizational efficiency, process optimization, and scalable growth across diverse industries through customer retention and business process strategies. Expert at building integrated business systems, leading, mentoring, and collaborating with cross-functional teams, and implementing AI-enhanced technology solutions that streamline operations and maximize profitability. Proven track record of scaling multiple operations from startup. Let me focus on your under-performing projects and turn cost centers into profit contributors.